| Is the TST unit available via a complete outsource program? |
| YES - TST offers its products to government agencies on
outsource basis which eliminates any need for capital expenditure by
the customer. |
|
| How does the unit get updated? |
| Directly from the TST Tech Center on a schedule to be mutually determined. |
|
| If a power shortage occurs, can the unit be restarted? If so, how long will it take? |
| A reboot key mechanism located on the bottom of the unit allows a restart to take only minutes. |
|
| Can someone gain access to the Internet through this unit? |
| NO - TST units send and receive data only to and from our secure servers. |
|
| What is the purpose of the camera? How long are the pictures kept? |
| Uses for the photo/video camera are determined by the customer. All photos can be kept for a negotiated period of time. |
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| If the unit needs repair, do we lose it for weeks? |
| NO - All key components of the unit are easily replaceable on site for quick repair (as is the entire unit). |
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| If the unit is abandoned midway through program, will it reset itself? What if the phone is left off the hook? |
| The unit returns to the main screen after 5 minutes of inactivity. The handset is inactive if left off the hook. |
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| How secure is the unit? Can people hack in & steal information? |
| No. |
|
| Is there any danger of the lock being picked on the unit? |
| No. |
|
| If the information is stored on the server, who owns that information? |
| TST stores the client's data. The customer owns it and is responsible for accuracy and content. |
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Information & Transaction Kiosk FAQs 